Privacy Policy

Last updated: October 5, 2026

This policy explains how New Yolk Products (Yellow Bird Company, Iraq) collects, uses and protects information from customers who contact us through our website, our Facebook and Instagram pages, and our WhatsApp number.

Information we collect

• Name, phone number and province, when you provide them in a lead form or a conversation.
• Messages and attachments (images, voice notes, files) you send us on WhatsApp, Messenger, Instagram, or as comments on our posts.
• Order details (product, quantity, location) and, for customers, purchase and invoice history.
• The page-scoped ID provided by Meta, used to link your conversation to your customer record.

How we use it

• To answer your questions, send prices, and process and deliver your order.
• An automated AI assistant replies to incoming messages and hands the conversation to a sales employee when needed.
• To keep our customer, invoice and account records.

We do not sell your information or use it for third-party advertising.

Who can access it

• Our sales and accounting staff only.
• Service providers acting on our behalf: Meta (Facebook, Instagram, WhatsApp), 360dialog (WhatsApp connectivity), Anthropic (AI assistant; processes conversation text only to draft replies), Railway (hosting). They use the data only to provide their service to us.
• Authorities, when required by Iraqi law.

Retention and security

We keep conversations and customer records while we do business with you, and afterwards as required for accounting and legal purposes. Data is stored on secured servers; system access is password-protected and limited to authorised staff.

Your rights

You can ask for a copy of your information, its correction, or its deletion at any time — see Data deletion.

Contact

WhatsApp / phone: +964 788 000 7759 — Website: www.newyolkfeed.com — Offices: Baghdad, Basra, Erbil (Iraq).